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Quarks

Vendor Profile - ActiveStrategy

Data to Decisions
ActiveStrategy provides a broad set of offerings in strategy management, but lacks offerings in other EPM areas (like budgeting and planning). For companies focused on strategy…
Barry Wilderman
Quarks

Elevating the CIO's Role in Business Success

New C-Suite
The CIO's job is becoming more difficult. While IT budget increases in most companies are severely limited, CIOs are being asked to do more: they are being asked to support…
Frank Scavo
Premium Research

New Rules of Contact Center Customer Engagement

Next-Generation Customer Experience
New Paradigm Puts Emphasis on Customer Connection Today’s customers expect companies to support them over any device, any time and resolve their issues quickly.  To gain their…
Elizabeth Herrell
Quarks

Smartphones and tablets: usage and penetration

New C-Suite
The world of mobile devices and their management within the enterprise is becoming ever more complex. Using Constellation Research’s own usage of these devices as a basis, we…
Charles Brett
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Departmental vs Enterprisewide Business Analytics

Data to Decisions
Two distinct approaches, departmental BI/BA and enterprise BI/BA, have entrenched themselves into the psyche of business analytics buyers. Both approaches bring strengths and…
R Ray Wang
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The Four Hats of The Social CMO

Marketing Transformation
Previous technology and business shifts have subtly changed the role of the CMO. However, the new consumer engagement models of the social revolution will spawn the need for a new…
Quarks

How to Create a Winning Unified Communication Strategy

Next-Generation Customer Experience
Unified Communications is an enabling technology that integrates communication and collaboration applications and simplifies user access from an integrated desktop or mobile…
Elizabeth Herrell
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Lessons Learned From 100 Early Social Business Adopters

Marketing Transformation
As with any new disruptive technology, social business remains a fractured and confusing market. From internally facing collaboration efforts to externally facing social networks,…
R Ray Wang
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Getting the Most from Your Calibration Process

Future of Work
As HR organizations look to transform their performance management practice from an after-the-fact forced documentation to a driver of business outcomes, calibration can not only…
Amy Wilson
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Directions IT Must Not Avoid Taking Its Tablets

New C-Suite
The arrival of the iPad initiated a phase-change akin to the mini-computer and the mainframe, the PC and the mini-computer, and client/server and host-based computing. “Good…
Charles Brett
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2011 Unified Communications Adoption Trends

Next-Generation Customer Experience
Unified Communications (UC) continues to mature as more applications emerge and organizations continue to build out their UC solution suites. According to a 2011 survey from our…
Frank Scavo, Elizabeth Herrell
Premium Research

Why Every CIO Should Consider Third Party Maintenance

New C-Suite
CIOs face a dual challenge of optimizing existing environments and working with business leaders to deliver innovation. As the cost of operating an ERP system consumes vital…
R Ray Wang
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Mobile is the Business, not Just a Strategy

New C-Suite
Mobility is about more than wireless connectivity. Mobility fundamentally changes what we connect and how we connect it. It also provides the opportunity to change how we engage…
Maribel Lopez
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People Management Technology

New C-Suite
A New Framework for Delivering Business Results Technology leaders are facing increased pressure to deliver business value more quickly. With mounting pressures on business…
Amy Wilson
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Why Middleware Matters in Next Generation Business Analytics

Data to Decisions
Organizations awash with data seek opportunities to create useful business-oriented information. The proliferation of new data types, advancements in visualization technologies,…
R Ray Wang
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Social and Mobile Growth Challenge Customer Support Operations

Marketing Transformation
The huge rise in customers who now use social networking sites and mobile commerce (m-commerce) for business transactions has created a customer support gap. Many companies…
Elizabeth Herrell
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Unified Communications Cloud-Based Solutions

New C-Suite
This report discusses the factors businesses should consider when moving some or all of their UC applications to the cloud. With cost a major factor in the rate of Unified…
Elizabeth Herrell
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Enterprise Energy/Carbon Management Solutions

Data to Decisions
Whether driven by emerging regulations, cost, stockholder concerns, or customer demand, this overview will help the reader to: Understand your enterprise energy/carbon…
Adrian Bowles
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Helping HR Bridge the Business Divide

New C-Suite
Human Resource (HR) organizations over the past decade have had considerable success in delivering improved efficiency – and sometimes effectiveness – within the HR fuction and HR…
Amy Wilson