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Quarks

Weaving Video into the Enterprise Communications Fabric

Future of Work
Preparing Your Organization for Pervasive Personal Video Tablets and smartphones sporting touch ‘n swipe interfaces along with apps that integrate into the enterprise…
E. Brent Kelly
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Market Overview of Cloud ERP: Part I

Tech Optimization
The Differences Between Cloud ERP and Hosted ERP and Why They Matter Market acceptance of cloud applications, otherwise known as software-as-a-service (SaaS), is growing, and…
Frank Scavo
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How to Create the “Wow” Factor in Customer Engagements

Next-Generation Customer Experience
Changing Customer Engagements Demand New Strategy At a time where social media conversations become a major source for customer opinions and purchases, it has become…
Elizabeth Herrell
Quarks

Mobile Apps Transform Customer Service Strategy

Next-Generation Customer Experience
Huge Growth for Smartphones Reshape Support Models The rapid proliferation of mobile apps is forcing companies to take a much closer look at their mobile strategy. Mobile apps…
Elizabeth Herrell
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Mobile Enterprise Management - Waka Digital Media Case Study

Tech Optimization
Waka Digital’s COO Discusses Managing Mobile Infrastructure Securely In this report, Waka Digital Media COO Jacob Braun discusses mobility, adoption of mobile devices, and BYOD…
Charles Brett
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Mobile Enterprise Management - SAP Case Study

Tech Optimization
SAP's CIO Discusses Managing Mobile Devices  In this report, SAP CIO Oliver Bussman discusses mobility, adoption of mobile devices, BYOD and ensuring that each of their…
Charles Brett
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Analytic Types, Roles and Skills

Data to Decisions
Why Understanding the Breadth of Analytics is Crucial Using quantitative methods is rapidly becoming not an option for competitive advantage, but rather – at the very least –…
Neil Raden
Quarks

Economics of Cloud Data Control and Access

Tech Optimization
Where Should the IT Department Put Security/Access Control Points for Cloud Data Access?To be able to run operations and applications from the cloud, the non-cloud platforms below…
Alea Fairchild
Quarks

Flying Through Turbulence

New C-Suite
Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It? While unified communications and social…
E. Brent Kelly
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Consolidated CRM Deployments Drive Paths to Modernization

Next-Generation Customer Experience
When and Why on the Path to Customer Centricity for CRM Customers.  With the average CRM deployment nearing the end of their useful life, over 85 percent of line of business…
R Ray Wang
Quarks

Steps to Develop an Effective Social Media Response Strategy

Next-Generation Customer Experience
Global adoption of social media and mobile applications continues at an accelerated pace that challenges companies to develop a strategy for supporting the growing number of…
Elizabeth Herrell
Quarks

Cloud Control: Security and Management Choices

New C-Suite
What are the Security and Management Implications of Public/Private Cloud? Cloud computing, defined as leveraging computing resources at other locations potentially hosted by…
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Next Generation UC Empowers the Workforce

Future of Work
Unified Communications Drives a New Wave of Productivity and Collaboration. Today’s workers want the same diversity and ease of communications in the workplace as they…
Elizabeth Herrell
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Enterprise Performance Management Market Overview

Data to Decisions
The implementation of strategic plans is a high-risk operation, with failure rates exceeding 70 percent over the past five years. However, it doesn’t need to be this way. Our goal…
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Demystifying Enterprise Gamification for Business

Future of Work
Gamification describes a series of design principles, processes and systems used to influence, engage and motivate individuals, groups and communities to drive behaviors and…
R Ray Wang
Quarks

Vendor Profile - ClearPoint Strategy

Data to Decisions
ClearPoint Strategy is an easy to use software package that is focused on strategy management only (i.e. no budgeting or planning software). Oddly enough (but rather effective),…
Barry Wilderman