Getting Social with Siebel #7: Is It Ready Yet?

Constellation Research

J. Bruce Daley is a former vice president and principal analyst at Constellation Research, Inc.  , Title: Big Ideas Age Before Beauty Before there can be a wholesale conversion to the Cloud legacy applications must be converted. This will take decades and not every vendor has taken this obstacle into account when projecting growth. Professional Services Firms Need a Recurring Revenue Model The services business has a lot of advantages but one big disadvantage in that you are always going out of business. Some organizations are using the Cloud to offer clients new ways to spend money than just time-and-materials or fixed price projects. ...

Read more

By Richard Napier

In this final post in our little series about selecting a Social Engagement solution, we come to our last question. It is probably one of the most important, if not the most obvious.

Question 8 : Is the solution ready yet?

Of course, I hear you say. It is ready! I have seen the powerpoints and watched the (same) demo many times. But who is using it? Are there any companies out there you can talk to?

Does the solution actually feel like a solution or just a bunch of loosely connected disparate applications? If you are looking for real integration into embedded processes and business flows, you might want to ask that question…

Check out the list of Buzzient Features

Ready to get started learning about Buzzient for Social Engagement?  

This post originally appeared in the On Demand Education Ltd. Blog

News Analysis: HootSuite Acquires uberVU For Analytics And Enterprise Growth

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...

Read more

HootSuite Prepares For Enterprise Growth

On January 22nd, 2014, Hootsuite announced its acquisition of analytics provider uberVU for an undisclosed sum. The Bucharest, Romania and Cambridge, MA based software company brings 42 employees and over 200 customers to HootSuite. Key insights for customers and prospects include:

• uberVu provides Hootsuite with enterprise class analytics. uberVU’s technology aggregates, analyzes, and distributes real time social data. The solutions supports data sources such as blogs, forums, and social networks. HootsSuite intends to keep uberVU as a separate offering and integrate the products over time.
  
  Point of View (POV): Most big data and analytics solutions in the social and cloud space are misnomers. In fact, these solutions often provide simple, retroactive reporting and dashboards. The addition of uberVU will allow HootSuite users to gain real-time analysis and future industry specific benchmarking capabilities. Moreover, Hootsuite has invested in an increasing set of enterprise features over the past three years (see Figure 1). This analytics acquisition marks a commitment to enterprise class features.

• HootSuite gains key clients. uberVU brings big brands and enterprise logos to HootSuite. Marquee names span across a variety of industries including Ariad, Dassault Systems, DDB, Fujitsu, Getty Images, Giant Eagle, Indiegogo, JDRF, L’Occitane, Method, NBC, Phillips, SC Johnson, Method, NBC, Phillips, and Wolverine Worldwide.
  
  (POV): Using globalization and in-depth industry thought leadership, the uberVU team had grown the company via international enterprise expansion. Most customers praised uberVU for a fair pricing model based on streams, not mentions. HootSuite intends to keep this pricing.

Figure 1. HootSuite’s Product Roadmap Represents A Methodical March To Enterprise

Source: HootSuite

The Bottom Line: Customers Should Demand Better Analytics From Their Vendors

Most HootSuite customers have had positive comments about the core social media management offering. However, a key area of opportunity has been better analytics. This acquisition provides a short term solution for existing customers. However, the true benefit arises when HootSuite integrates uberVU into the overall user experience.

Your POV.

As a HootSuite customer are you excited about improved analytics? As a uberVU customer, do you have any concerns with the acquisition? Are you embarking on a digital business transformation? Let us know how it’s going! Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) org.

Please let us know if you need help with your Customer Centricity and Digital Business transformation efforts. Here’s how we can assist:

• Assessing customer centricity readiness
• Developing your digital business strategy
• Connecting with other pioneers
• Sharing best practices
• Vendor selection
• Implementation partner selection
• Providing contract negotiations and software licensing support
• Demystifying software licensing

Related Research:

• Tuesday’s Tip: Focus On The Business Outcomes, Not Technology With Big Data
• Tuesday’s Tip: Why Context Matters – Forget Real-Time, Achieve Right-Time
• Monday’s Musings: Beyond The Three V’s of Big Data – Viscosity and Virality
• Monday’s Musings: The Three V’s of Big Data
• Research Report: Rethink Your Next Generation Business Intelligence Strategy
• News Analysis: Verint Announces Intent To Acquire Kana For $514M
• Quips: #CES2014 Preview – Trends In Digital Disruption For Consumers Center Around Mass Personalization At Scale
• Tuesday’s Tip: Seven Lessons Learned In Customer Experience Strategies During A Data Breach (such as Target’s)
• Tuesday’s Tip: Understand The Five Generation Of Digital Workers
• Monday’s Musings: The Chief Digital Officer In The Age Of Digital Business
• Slide Share: The CMO vs CIO – Pathways To Collaboration
• Event Report: Seven Trends From This Year’s Human Resources Technology Conference 2013 (#HRTechConf)
• Event Report: Metaio’s #InsideAR Conference Hails The Future Of An Always On, Always Augmented Reality
• Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
• Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business
• Trends: Seven Priorities In The Shift From CMO to Chief Digital Officer
• Monday’s Musings: Understand The Four Organizational Personas Of Disruptive Tech Adoption
• Monday’s Musings: Balancing The Six S’s In Consumerization Of IT
• Monday’s Musings: A Working Vendor Landscape For Social Business
• Product Review: Google+, Consumerization of IT, and Crossing The Chasm For Enterprise Social Business
• Monday’s Musings: Using MDM To Build A Complete Customer View In A Social Era
• Research Summary: Software Insider’s Top 25 Posts For 2010
• Monday’s Musings: Avoiding Failure In Social CRM Projects Requires Ecosystem Coordination
• Research Report: The 18 Use Cases of Social CRM – The New Rules of Relationship Management
• Monday’s Musings: Why Every Social CRM Initiative Needs An MDM Backbone
• Monday’s Musings: 10 Essential Elements For Social Enterprise Apps

Reprints

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions. However, happy to correct any errors upon email receipt.

Copyright © 2001 – 2014 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience!

Will the First Generation of Robot Laborers Be Ridiculed By Those Opposing Outsourcing?

The word "robosourcing" is making its way into the technology media, and starting to skirt the fringes of the mainstream media via the help of Hollywood and other platforms like TED.

Just recently, a TED talk by Guy Hoffman on robots with "souls" tipped the scale (in my opinion) in conjunction with movies dating back to Star Wars and as recent as HER and Transcendence.

Somewhere between the noise and the hype is the tangible reality that if we continue to innovate in the direction and the pace of today, robotics, connectedness, artificial intelligence and automation will converge on a single truth.

The single truth is that robots will enter to workforce.

Before we wrestle with the 1st generation of robot laborers, let us realize that many of us use robots today. One can argue that my washing machine is a robot, my vacuum is a robot, the drone announced by Amazon is a robot, and for the most part in factories all across the world are generations of robots working on behalf of mankind; however, they are not seen as laborers, the are seen more as automation machines.

Henry Ford replaced horses with robots, we call them engines, and they still have horsepower.

I would like to explore the precept of a robot laborer, what will "it" (I don't think first generation robo-laborers will be gender aware) be capable of doing, how will it be paid, who will own it and who will repair it (robo-doctors)? All tough questions, but they trigger two discussions in my head. They trigger:

1. The outsourcing debacle we have delved into for two decades, and

2. The construct of Humans as a Service (HuaaS) as we think about a liquid cloud of human capacity.

Without digging too deep into the techno babble, this article on CIO.com simplifies the first part for us. We may be robo-phobic.

Outsourcing, or as we coined it on twitter, robosourcing.

First generation robot laborers will not replace knowledge workers, they will more than likely replace manual workers. While we all marvel in the capability of IBM's Watson to win chess and Jeopardy tournaments, first generation robo-workers will not be a workforce of Watsons, they will be more like a workforce of strong machines that can do laborious tasks that are easily repeatable and well defined.

The video below brilliantly describe the first generation robo-laborer world where robots can react to natural disasters, help in radioactive spills, etc. The world could be exciting ..




But not so fast, take for example mowing the lawn, or fetching boxes when moving, cleaning the floors (with mops and water) or feeding the homeless. Based on the state and direction of the science, innovation and technology, we will be using robots to outsource laborers in every day, not just in natural disasters. Here I see a backlash against said robo-laborers similar to those calling out against jobs being moved to India and China, and against recent immigrants taking work away from willing Americans.

Thankfully, the robots may not have feelings, or souls as yet, but they will be ridiculed. Their makers will be for sure.

Human as a Service, can we get to a liquid and contestable cloud of human capacity.

In the example above, it can be assumed that companies will own fleets of robots. Pontificate with me the notion that I may one day own a robot, more than likely a cheap, first generation robo-laborer, or if I'm affluent, a more expensive second generation unit all by myself. In a world where humans are becoming fungible, work is being broken into smaller repeatable tasks, supply and demand for work is completely flexible, and organizations can spin up and tear down teams of human capacity based on changing project demands and task requirements (think the future of taskrabbit.com, odesk.com, elance.com, etc.) Will my robot step in for me on days when I only have simple tasks to do? Man, think about the future state of working form home.

Will my robot be more of a clone of me, will I be able to program it to learn my skills/tasks (you bet I will) and will my personal robot simply be a swap in or out for me on the days where not too much thinking is needed, and only simple tasks need to be done, like create documents, make calls, write, read and summaries etc.?

I see this as a reality within reach during my lifetime, but I wonder about the social backlash. What will folks think of me and my one-on-one, outsourcing robo-laborer buddy? We have seen the negative perception of things like YourManInIndia.com and stories of professionals hiring others to do their jobs on their behalf for less then their salary. How will this be received?

 

1. Will our ingrained negative perception of outsourcing create ridicule for first generation robo-laborers enabling robosourcing?
2. Will we be snarky with those the use robots as personal staff augmentation, and is this good or bad?
3. Will we see regulation on what jobs and categories of work robo-laborers will be allowed to do, the robo-sourcing act?

I can tell you this much, my friends, I thought I was incredible lazy (and crazy) when I got my first robo-vacuum in 2003. Today over 50 percent of us own one, or tried one and broken it.

Poor bots.

News Analysis: VMware Signals Commitment To Mobility With $1.54B Intent To Acquire Airwatch

R "Ray" Wang

Principal Analyst and Founder
Constellation Research

R “Ray” Wang is the CEO of Silicon Valley-based Constellation Research Inc. He co-hosts DisrupTV, a weekly enterprise tech and leadership webcast that averages 50,000 views per episode and blogs at www.raywang.org. His ground-breaking best-selling book on digital transformation, Disrupting Digital Business, was published by Harvard Business Review Press in 2015. Ray's new book about Digital Giants and the future of business, titled, Everybody Wants to Rule The World was released in July 2021. Wang is well-quoted and frequently interviewed by media outlets such as the Wall Street Journal, Fox Business, CNBC, Yahoo Finance, Cheddar, and Bloomberg. Short Bio R “Ray” Wang (pronounced WAHNG) is the Founder, Chairman, and Principal Analyst of Silicon Valley-based Constellation Research Inc. He…...

Read more

Mobile Management Consolidation Continues And VMware Accelerates Mobile Efforts

On January 22nd, 2014, VMware (NYSE: VMW) announced the intent to acquire Atlanta, GA based Airwatch for $1.54B.  More than just an acquisition of a leading enterprise mobile management (EMM) vendor, the acquisition represents a cornerstone for VMware's mobile strategy for end user computing.  Should the deal close, co-founder Alan Dabbiere will report to VMware CEO Pat Gelsinger.  AirWatch will continue to be led by CEO John Marshall and included in VMware's end-user computing group, led by General Manager, Sanjay Poonen.  Upon completion of the acquisition, the market impact is significant because:

• AirWatch users breath a sigh of relief amidst rapid market consolidation and uncertainty. AirWatch is a leading enterprise mobile management (EMM) vendor with over 10,000 customers and 1600 employees. The company has received $200M+ in Series A funding, delivered a global presence with 10 global offices and 16 languages, and achieved over a 90% customer retention rate.  AirWatch brings a rich ecosystem of device manufacturers, feature set partners, resellers, mobile operators, and managed services providers.  Despite these successes, the EMM space faces rapid consolidation and AirWatch is a constant candidate for acquisition.
  
  Point of View (POV): Citrix’s acquisition of Zenprise foreshadowed the EMM market consolidation and the acquisition of MaaS360 (Fiberlink) by IBM in November 2013 created some concern for existing customers and prospects about AirWatch's long term fate.  In addition, a price war in 2013 stalled a planned IPO process for AirWatch.  Many customers and prospects feared that AirWatch would remain the last EMM vendor standing.  Given the proposed management structure and VMware's history of mergers and acquisition, AirWatch users should feel confident that the technology and team are in good hands and that VMware intends to invest and grow the business.

• VMware gains a mobility foundation and moves from feature set to end point management. AirWatch's EMM offerings cover a broad set of device and enterprise features.  Device features include MDM, MAM, MCM, MEM, SSO, OS Container, Enterprise Workspaces, App Wrapping/SDK, API Framework, and Device usage.  Enterprise features include API, PKI, DLP, NAC, Directory Services, Content Repositories, Event Management, SIEM, Business Workflow and Systems Management.  Other key areas include Platform Integration, Process Automation, Workflow Templates, and a Privacy Framework.
  
  (POV): VMware signals a commitment to mobility and goes head to head with Citrix.  The move raises VMware's total addressable market.  After some attempted efforts in mobility at VMware, an acquisition was required to accelerate entry in the market.  MobileIron, a key partner, was most likely a consideration.  However, the price tag could have been 4 to 5X the cost of AirWatch for similar capabilities.  In fact, AirWatch provides not only the technology and feature set, but also the human capital and know-how to take VMware's business into the mobile world.  In the long run, the acquisition of AirWatch's mobile offering will provide a key piece of end point management that moves beyond the bring your own device trend and into the wearable computing age, sensor analytic ecosystems, and the internet of things (IOT).

Recommendations.

As the acquisition has not closed yet, AirWatch prospects and users should reach out to their sales reps and:

1. Lock in existing discounts and agreements prior to the VMware acquisition.
2. Seek product road map clarifications and commitments where possible.
3. Explore the VMware roadmap to anticipate future synergies

The Bottom Line: Mobile Management Is The Gateway Technology To Internet Of Things and Machine To Machine For The Future Of VMware

While acquisitions today address critical consumerization of technology (CoIT) and bring your own device (BYOD) needs, the core concepts behind enterprise mobile management have many key components required to build sensor analytic ecosystems.  How you manage a mobile device from security, identity, content, and monitoring has many features required for end point management. Acquisition by larger players bodes well for bringing key innovations to not only end user computing, but also a growing world of machine to machine interactions.  Coupled with a deep analytics capability, buyers can expect new business models to be created in this chapter of digital business disruption in the decade to come.

Your POV.

Are you looking at a mobile strategy? Do you see the link between mobility and digital business?  Do you see VMware succeeding in this shift to mobility? Add your comments to the blog or reach me via email: R (at) ConstellationR (dot) com or R (at) SoftwareInsider (dot) com.

Please let us know if you need help with your mobility and Digital Business transformation efforts.  Here’s how we can assist:

• Assessing mobile readiness
• Developing your digital business strategy
• Vendor selection
• Implementation partner selection
• Connecting with other pioneers
• Sharing best practices
• Designing a next gen apps strategy
• Providing contract negotiations and software licensing support
• Demystifying software licensing

Related Resources

• News Analysis: Acquisition Of Fiberlink Fills Key Gap In IBM’s One-Stop Mobile First Strategy
• Tuesday’s Tip: Understand The Five Generation Of Digital Workers and Customers
• Monday’s Musings: The Chief Digital Officer In The Age Of Digital Business
• Slide Share: The CMO vs CIO – Pathways To Collaboration
• Event Report: Metaio’s #InsideAR Conference Hails The Future Of An Always On, Always Augmented Reality
• News Analysis: Avangate Acquired By Francisco Partners For Matrix Commerce Capabilities
• Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
• Research Summary And Speaker Notes: The Identity Manifesto – Why Identity Is At The Heart of Digital Business
• News Analysis: Kana Express 13 Addresses Omni-Channel Customer Service for Mid-Market
• News Analysis: Zuora Raises $50M Series E Round, Rides #MatrixCommerce Wave
• Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity
• Monday’s Musings: Four Elements for A #SharingEconomy Biz Model In #MatrixCommerce
• Tuesday’s Tip: Why Context Matters – Forget Real-Time, Achieve Right-Time
• Monday’s Musings: Balancing The Six S’s In Consumerization Of IT
• Monday’s Musings: A Working Vendor Landscape For Social Business
• Research Report: The Upcoming Battle For The Largest Share Of The Technology Budget Part 1
• Research Report: How The Five Pillars Of Consumer Tech Influence Enterprise Innovation
• Best Practices: Five Simple Rules For Social Business

Reprints

Reprints can be purchased through Constellation Research, Inc. To request official reprints in PDF format, please contact Sales .

Disclosure

Although we work closely with many mega software vendors, we want you to trust us. For the full disclosure policy, stay tuned for the full client list on the Constellation Research website.

* Not responsible for any factual errors or omissions.  However, happy to correct any errors upon email receipt.

Copyright © 2001 – 2014 R Wang and Insider Associates, LLC All rights reserved.
Contact the Sales team to purchase this report on a a la carte basis or join the Constellation Customer Experience!

Consolidation - Why VMware Bought AirWatch

Brian Katz

fill

Brian Katz is a director at pharmaceutical company Sanofi, where he manages mobile initiatives, including mobilizing the salesforce, building best practices for developing apps, handling BYOD initiatives, enabling new devices and form factors for success, and looking at ways to innovate in the mobile space for Sanofi. He started his career working with a multi-national New York financial company as an email architect, designing and maintaining their email and communications systems, which also involved supporting their mobile computing platforms. ...

Read more

Well, no one was expecting this. Everyone knew and had conjectured that VMware was going to be buying someone in the MDM (Mobile Device Management) space, but to be fair AirWatch was never on the radar. Some of that was due to the fact that CEO John Marshall had declared that he wasn’t interested in selling and other was due to speculation on MobileIron and Good being better fits to what VMware traditionally did.

The funny thing, despite all that VMware has proclaimed for the last three years, they really haven’t been doing mobile. They spent far too long developing a virtualization product for Android that carriers weren’t willing to push and OEMs didn’t talk about. They came up with a strategy for iOS devices that could work but very few were interested in and yet they continued forward with pieces that would fit very well within an encompassing mobile strategy such as parts of their Horizon suite.

The big thing with VMware is that they knew that they had to get a hand around mobile and we had heard about past overtures in this space. Their EUC (End User Computing) division had struggled with building a mobile solution themselves and this had led to a complete shakeup of the whole division bringing Sanjay Poonen in from SAP. Sanjay has a track record of knowing where to focus and it has been evident over the last few months that he understood the weaknesses of his EUC division.

So why buy AirWatch? Airwatch has a long history, starting as Wandering WiFi and then pivoting into the MDM space after the iPhone came out and smartphones became mainstream. John Marshall, their CEO, has been laser focused in building the “biggest and best” MDM company around and yet wasn’t afraid to be challenged and react to those challenges. What had started out as an MDM only company quickly morphed into and EMM (Enterprise Mobility Management) play where AirWatch took on the challenges of content and app management.

I sat with John Marshall a little over 3 years ago and asked him “MDM is dead, where are you going next?” His answer to my question was most telling. “Brian, I don’t quite agree with you that MDM is dead. It still has a lot of life in it, but, we are in this for the long haul and understand it’s more than just about devices.” John and I have had many debates like this over the years and it’s been fun watching them grow from a company of less than 500 people to one of more than 1600. Their goal has always been to be the “go to” company when it comes to mobile and they have embraced the whole EMM stack (well most of it, MIM isn’t there for anyone yet).

Sanjay, realizing what he had in VMware, has essentially thrown out the baby with the bath water and put a stake in the ground for VMware. AirWatch will be VMware’s mobile play and will eventually integrate other pieces of VMware’s EUC division as they fit into an overall mobile strategy. Airwatch gets more pieces to make its engine go faster, a great worldwide work force to augment what they have been building and some real talent to help with development for the pieces that they will integrate. VMware now owns the entire stack from (virtual) server straight through to desktop and mobile, essentially from the datacenter to the endpoint. This is huge for them and allows them to continue to on the enterprise money train. It also gives both of them the ability to leverage the other, VMware now has a cogent mobile story to walk into its many clients and AirWatch gets even more access to people who can make decisions and are already partnered with VMware.

It’s hard to see this as anything other than a win-win situation for both players, while other EMM players will have to work even harder to match the scope and velocity of the new VMware/AirWatch. Expect to see the remaining players become even more of an acquisition target as we move further into 2014.

An Alien Tweet (Almost)

Gavin Heaton

Founder
Disruptors Co

Gavin is the Founder of Disruptors Co, one of Australia’s leading independent strategy and innovation companies. Gavin advises firms on strategy, marketing, product development and innovation. He is also a member of the Orbits program, the influencer network of award winning analyst and advisory firm, Constellation Research. Gavin advises boards and leadership on innovation strategy, marketing, data-driven product development and corporate venturing. Gavin is on the board of Vibewire, a youth-led social enterprise based in Sydney, Australia and on the Technology Advisory Group for Good2Give – the workplace giving platform. ...

Read more

“Hello, world!”

— ESA Rosetta Mission (@ESA_Rosetta) January 20, 2014

After three years of hibernation, the probe which is on a mission to intercept a comet (yes, in real life, not fantasy), was awoken and signalled its readiness with the classic Hello World message. If only all our efforts and communications were as simple and successful as this.

Security Isn't Secure

Steve Wilson

Former Vice President and Principal Analyst
Constellation Research

Steve Wilson is former VP and Principal Analyst at Constellation Research, leading the business theme Digital Safety and Privacy. His coverage includes digital identity, data protection, data privacy, cryptography, and trust. His advisory services to CIOs, CISOs, CPOs and IT architects include identity product strategy, security practice benchmarking, Privacy by Design (PbD), privacy engineering and Privacy [or Data Protection] Impact Assessments (PIA, DPIA). Coverage Areas: -  Identity management, frameworks & governance-  Digital identity technologies-  Privacy by Design -  Big Data; “Big Privacy”-  Identity & privacy innovation Previous experience: Wilson has worked in ICT innovation, research, development and analysis for over 25 years. With double…...

Read more

That is, information security is not intellectually secure. Almost every precept of orthodox information security is ready for a shake-up. Infosec practices are built on crumbling foundations.

UPDATE: I've been selected to speak on this topic at the 2014 AusCERT Conference - the biggest information security event in Australasia.

The recent tragic experience of data breaches -- at Target, Snapchat, Adobe Systems and RSA to name a very few -- shows that orthodox information security is simply not up to the task of securing serious digital assets. We have to face facts: no amount of today's conventional security is ever going to protect assets worth billions of dollars.

Our approach to infosec is based on old management process standards (which can be traced back to ISO 9000) and a ponderous technology neutrality that overly emphasises people and processes. The things we call "Information Security Management Systems" are actually not systems that any engineer would recognise but instead are flabby sets of documents and audit procedures.

"Continuous security improvement" in reality is continuous document engorgement.

Most ISMSs sit passively on shelves and share drives doing nothing for 12 months, until the next audit, when the papers become the centre of attention (not the actual security). Audit has become a sick joke. ISO 27000 and PCI assessors have the nerve to tell us their work only provides a snapshot, and if a breach occurs between visits, it's not their fault. In their words they admit therefore that audits do not predict performance between audits. While nobody is looking, our credit card numbers are about as secure as Schrodinger's Cat!

Former Capgemini CTO Andy Mulholland Joins Constellation Research as VP and Principal Analyst

Addition of industry pioneer expands Constellation's ability to provide research and advisory to senior executives seeking to dominate digital disruption

London, UK  – Constellation Research, Inc., the award-winning research and advisory firm focused on how disruptive technologies transform business models announced today the addition of Andy Mulholland to the research team as Vice President and Principal Analyst. Mulholland, whose research focuses on Technology Innovation and its application to Innovative Business models in alignment with existing IT systems and services, expands Constellation’s ability to provide Digital Business research/solutions to its early adopter clients worldwide. 

The addition of Mulholland, who possesses extensive experience successfully leading organizations through periods of massive disruption, signals Constellation’s commitment to providing its clients with the most comprehensive analysis of disruptive business models. Mulholland will advise Constellation’s c-level clients on how to innovate in a manner aligned with their existing IT operations.

Since retiring from the role of Capgemini Group Global CTO in 2011 Mulholland has devoted himself to research on how Digital Business models will be built and deployed in conjunction with existing IT systems.

Comments on the News

“I have been working with Constellation as a client for several years and was delighted to take the opportunity to be even more involved with Constellation colleagues”, noted Andy Mulholland, “I’m looking forward to collaborating with them as part of their unique approach to delivering in depth practical experience.”

“Andy adds gravitas with both his experience with leading edge clients and a constant mindset for innovative ideas”, remarked R “Ray” Wang, Founder and Chairman of Constellation Research, Inc. “Our clients gain a trusted advisor who can co-create and co-innovate the toughest problems emerging from digital business disruption”

Andy Mulholland Biography

Prior to joining Constellation Research, Mulholland held the Global CTO position at Capgemini Group where he drove client understanding of technology adoption and deployment. Mulholland possesses over forty-two years of industry experience—a career that spans three major technology disruptions.  A widely respected thought leader, Mulholland is a member of many futurist technology organizations including the EU Horizon 2020 Panel, the Platform 3.0 Experts panel for the Open Group, and the Policy Board for the BCS, (British Computer Society). Mulholland has been ranked a top twenty-five CTO by InfoWorld and is a three-time recipient of Computing Weekly's Best Blog for Business Managers and CIOs award for his authorship of Capgemini's CTO blog.

COORDINATES
Profile: https://www.constellationr.com/users/andymulholland
Geo: London, United Kingdom

ABOUT CONSTELLATION RESEARCH
Constellation Research is a research and advisory firm focused on disruptive and emerging technologies. This renowned group of experienced analysts, led by R "Ray" Wang, focuses on business-themed research including Digital Marketing Transformation; Future of Work; Next Generation Customer Experience; Data to Decisions; Matrix Commerce; Technology Optimization and Innovation; and Consumerization of IT and the New C-Suite.

Constellation's collection of prestigious analysts bring real world experience, independence, and objectivity to client solutions that span cross-role, cross-functional, and cross-industry points of view. Clients join Constellation Research for a fresh and business focused perspective.

Unlike the legacy analyst firms, Constellation Research is disrupting how research is accessed, what topics are covered, and how clients can partner with a research firm to achieve success. Over 100 clients have joined from an ecosystem of buyers, partners, solution providers, c-suite, board of directors and vendor clients.

***

Constellation Research, Constellation SuperNova Awards, Constellation Orbit, Connected Enterprise, Constellation Cosmos, and the Constellation Research logo are trademarks of Constellation Research, Inc. All other products and services listed herein are trademarks of their respective companies.

Press Contacts:
Contact the Media and Influencer relations team at contact@ConstellationR.com for interviews with analysts.

Sales Contacts:
Contact our sales team at sales@ConstellationR.com.

Time to Bring Down the Search and Social Silos

Gavin Heaton

Founder
Disruptors Co

Gavin is the Founder of Disruptors Co, one of Australia’s leading independent strategy and innovation companies. Gavin advises firms on strategy, marketing, product development and innovation. He is also a member of the Orbits program, the influencer network of award winning analyst and advisory firm, Constellation Research. Gavin advises boards and leadership on innovation strategy, marketing, data-driven product development and corporate venturing. Gavin is on the board of Vibewire, a youth-led social enterprise based in Sydney, Australia and on the Technology Advisory Group for Good2Give – the workplace giving platform. ...

Read more

In many cases, however, search and social are kept at arm’s length – each claiming digital marketing top spot.

There is no doubt, however, that combining search and social has a much more powerful impact on almost any of your metrics. And with Google’s recent announcement around shared endorsements, this impact will become more formally entwined. Those who continue to resist social media’s siren call, or who keep the artificial silos in place across their marketing teams, will start to see performance of both search and social flounder.

The only way ahead for digital is integrated. And for 2014, you can expect this to accelerate and broaden. It’s time for the walls in your marketing silos to come down – and this is the year to do it as this infographic from Prestige Marketing shows.