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Case Study

June 28, 2024

Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

Data to Decisions

Customer Story Spotlight For Ian Cole, chief innovation officer of Give Kids The World Village (GKWV), returns on technology investments are measured in smiles. GKWV is an 89…

Larry Dignan

Case Study

June 17, 2024

How Virginie Nowak blended employee and customer experiences at Access Bank

Data to Decisions

Customer Story Spotlight Virginie Nowak, Group Chief Customer Experience Officer at Access Bank PLC, had an interesting problem to solve: How do you maintain and improve…

Larry Dignan

Offering Overview

June 04, 2024

WalkMe’s Digital Adoption Platform Helps Enterprises Maximize App Uptake and Productivity

Data to Decisions

This report provides an in-depth analysis of WalkMe, a top digital adoption platform (DAP) that has become synonymous with facilitating seamless enablement of digital…

Offering Overview

May 28, 2024

Amazon QuickSight Brings GenAI and Cost Advantages to Business Intelligence

Data to Decisions

Introduced by Amazon Web Services (AWS) in 2016, Amazon QuickSight is a cloud-based analytics and business intelligence (BI) service that has steadily matured over its eight…

Doug Henschen

Trends

May 24, 2024

Key Trends for Enterprise Application Platforms in 2024 and Beyond

New C-Suite

Enterprise application platforms (EAPs) have gained relevance over the years, advancing from being add-ons to an enterprise application to being revenue generators. The key…

Holger Mueller

Open Research

May 10, 2024

Rocket Companies’ strategy: Generative AI transformation in turbulent market

Rocket Companies, a fintech company with mortgage, real estate, and personal finance businesses, is starting to see the payoff from its generative AI efforts as well as a bet on…

Larry Dignan

Market Overview

April 24, 2024

AI and Automation Breathe New Life Into Midmarket CRM Suites

The midmarket customer relationship management (CRM) landscape is full of point solutions addressing unique feature sets and specific customer-oriented business processes…

R Ray Wang

Trends

April 12, 2024

Secrets to a Successful AI Strategy

Data to Decisions

Generative artificial intelligence (GenAI) ushers in a new wave of optimism for transforming how every organization plans, operates, automates, and differentiates in the…

R Ray Wang

Trends

April 03, 2024

11 Top Cybersecurity Trends for 2024 and Beyond

New C-Suite

The cybersecurity landscape is undergoing a significant transformation, largely influenced by artificial intelligence (AI). Although AI presents promising opportunities for…

Chirag Mehta

Trends

March 27, 2024

Key Trends for Low Code in 2024 and Beyond

New C-Suite

Low-code platforms have increased in relevance—even risen to strategic importance—in the last few years, because enterprises need to own their digital transformation destiny…

Holger Mueller

Offering Overview

March 22, 2024

Domo Apps, Workflows, and AI Solve Yet More Data-Driven Business Challenges

Data to Decisions

Founded in 2010, Domo was born as a cloud-based data and insight platform aimed at business decision-makers. Conceived well after the first generation of business…

Doug Henschen

Open Research

March 05, 2024

How Equifax’s cloud transformation set up AI, data strategies

Equifax in 2024 will decommission mainframes and data centers in North America as it largely completes a cloud transformation that dates back to 2018. Now Equifax CEO Mark Begor…

Larry Dignan

Open Research

February 21, 2024

3 Steps to Making Success More Successful

New C-Suite

Is Customer Success Broken? In mid-2023 a trio of partners at the famed venture capital firm Andreessen Horowitz published a blog titled “Customer Success Is Broken. Here’s How…

Liz Miller

Best Practices

February 16, 2024

Sustainability Outlook 2024: How To Prepare for Emerging Regulations and Standards

Data to Decisions

This best practices report examines emerging regulations and standards for corporate disclosure of greenhouse gas (GHG) emissions and climate risks. The report details…

Doug Henschen

News Analysis

February 01, 2024

Analysis: Box's Acquisition of Crooze Stands To Accelerate Customer Innovation

Data to Decisions

This news analysis explores Box’s recent acquisition of Crooze, including how the acquisition will benefit Box by enabling the vendor to offer a more robust and user-friendly…

News Analysis

January 25, 2024

UKG Writes Its Next Chapter in the Future of Work

New C-Suite

UKG held its largest customer and partner conference, UKG Aspire, in Las Vegas in November 2023, and Constellation Research was invited and able to assess the progress of the…

Holger Mueller

Big Idea

January 19, 2024

Rebuilding Trust: Inside the 2024 Davos Agenda

New C-Suite

The 54th annual World Economic Forum in Davos, Switzerland, in January 2024, brought 2,700 delegates from more than 130 countries to attend the official event. Meanwhile, an…

R Ray Wang

Offering Overview

January 10, 2024

Quadient Impress Delivers All-in-One Intelligent Document Automation

Marketing Transformation

One of the largest opportunities for digital transformation is the digitization of customer communications and document automation. Most organizations have been stymied by a…

R Ray Wang

News Analysis

January 09, 2024

Amazon Generative AI Stack Offering Overview

Data to Decisions

When it comes to generative artificial intelligence (GenAI), innovation has outpaced experimentation and adoption. Enterprises are struggling to keep up with the pace of…

Andy Thurai

Big Idea

January 04, 2024

Achieving Digital Transformation With Intelligent Document Automation

Future of Work

One of the largest opportunities for digital transformation is the digitization of customer communications and document automation. Most organizations have been stymied by a…

R Ray Wang

Vendor Profile

January 03, 2024

Intuit’s Bet on Data, AI, AWS Pays Off Ahead of Generative AI Transformation

Data to Decisions

Customer Story Spotlight Intuit may be the best example of the need to have a data strategy before tackling generative AI. The company, which has had to adapt to technology and…

Larry Dignan

Best Practices

January 01, 2024

How Next-Gen Seamless 5G Internet Gateways Help IT Departments Deliver Effectively on Remote Work

New C-Suite

This report delves into the transformative potential of 5G remote internet routers in facilitating more efficient and productive remote office and hybrid work environments…

Dion Hinchcliffe

Offering Overview

January 01, 2024

Kinetica Drives Breakthrough Spatial and Time-Series Analysis Aided by GenAI

Data to Decisions

Kinetica is a real-time database that is purpose-built to enable analytics on time-series and spatial data on a massive scale. The product was developed in 2016, just as…

Doug Henschen

Big Idea

December 21, 2023

Return on Transformation Investments (RTI)

Data to Decisions

Many organizations have performed classical cost-benefit analyses to determine the impact of business technology projects. Although these approaches account for the…

R Ray Wang

Research Library

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Ian Cole’s CX Mission at Give Kids The World Village: ‘Do Amazing Things’

How Virginie Nowak blended employee and customer experiences at Access Bank

WalkMe’s Digital Adoption Platform Helps Enterprises Maximize App Uptake and Productivity

Amazon QuickSight Brings GenAI and Cost Advantages to Business Intelligence

Key Trends for Enterprise Application Platforms in 2024 and Beyond

Rocket Companies’ strategy: Generative AI transformation in turbulent market

AI and Automation Breathe New Life Into Midmarket CRM Suites

Secrets to a Successful AI Strategy

11 Top Cybersecurity Trends for 2024 and Beyond

Key Trends for Low Code in 2024 and Beyond

Domo Apps, Workflows, and AI Solve Yet More Data-Driven Business Challenges

How Equifax’s cloud transformation set up AI, data strategies

3 Steps to Making Success More Successful

Sustainability Outlook 2024: How To Prepare for Emerging Regulations and Standards

Analysis: Box's Acquisition of Crooze Stands To Accelerate Customer Innovation

UKG Writes Its Next Chapter in the Future of Work

Rebuilding Trust: Inside the 2024 Davos Agenda

Quadient Impress Delivers All-in-One Intelligent Document Automation

Amazon Generative AI Stack Offering Overview

Achieving Digital Transformation With Intelligent Document Automation

Intuit’s Bet on Data, AI, AWS Pays Off Ahead of Generative AI Transformation

How Next-Gen Seamless 5G Internet Gateways Help IT Departments Deliver Effectively on Remote Work

Kinetica Drives Breakthrough Spatial and Time-Series Analysis Aided by GenAI

Return on Transformation Investments (RTI)

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