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Oracle Database@AWS hits limited preview

Oracle Database@AWS hits limited preview

Oracle said that customers can now access Oracle Database@AWS in limited preview. The limited availability landed just a few weeks after Oracle and AWS announced their partnership.

With the limited preview, enterprises can run Oracle Exadata Database Service on Oracle Cloud Infrastructure (OCI) in AWS. Availability starts in the AWS US East Region with an integrated and native experience. Oracle and AWS announced their partnership in September and is likely to have a significant presence at AWS re:Invent this week.

As previously noted, Oracle Database@AWS enables the database giant's customers to migrate Oracle workloads to the cloud with a low latency network connection to AWS applications. Oracle operates and manages the Oracle Exadata Database Service.

Constellation Research analyst Holger Mueller said:

"Oracle and AWS waste no time to make AWS Cloud the third public cloud to give customer the choice to build their Next Generation Applications on AWS with their data being in Oracle Database. The BYOL option may move some Oracle customers from on-premises to the cloud in 2025, faster than expected."

CTO Larry Ellison and AWS CEO Matt Garmin have touted the partnership. For the companies, which have been cloud combatants, tighter integration is a win for many joint customers.

In September, State Street CTO Andy Zitney said the deal will be a win for his company, a big Oracle Exadata and AWS customer. "we were starting down the journey of starting to integrate the clouds, and this comes right at the perfect time to expedite that and make it easier for us," said Zitney. "It will help us accelerate our digital transformation."

Key items about Oracle Database@AWS include:

  • Simplified billing and administration as well as unified customer support.
  • Data connections that provide insights without building data pipelines.
  • Flexible options to migrate.
  • A procurement experience via AWS Marketplace. Customer usage of Oracle Database@AWS qualifies for existing AWS commitments and uses Oracle license benefits.
  • Reference architectures, landing zones and best practices.
  • The ability to unify data across AWS and AWS for generative AI applications.
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Santa isn't bringing you an AI PC in 2024

Santa isn't bringing you an AI PC in 2024

That AI PC upgrade cycle, touted most of the year by the tech industry, is being delayed by companies and consumers.

Earnings results from Dell Technologies and HP indicate that a long overdue PC refresh cycle is going to be delayed.

Jeff Clarke, Dell's Chief Operating Officer, said during the company's third quarter earnings call:

"Enterprise demand was promising, though less than expected as we saw some demand push into future quarters. Profitability in the Commercial space held up well sequentially as customers continue to purchase more richly configured devices.

Our Consumer business was weaker-than-expected as demand and profitability remain challenged. The PC refresh cycle is pushing into next year, but has significant tailwinds around an aging install base, AI-driven hardware enhancements like battery life and Windows 10 end-of-life."

Dell CFO Yvonne McGill said it's not a case of if the AI PC refresh cycle will happen, but when. Clarke added that enterprises are holding off on PC purchases because they want futureproof laptops. Why be first in the AI PC upgrade cycle when specs will only improve?

Fortunately for Dell, the vendor can offset any AI PC hiccups with booming AI server sales. HP Inc. is clearly more tethered to the slow-motion PC upgrade cycle. Former sibling HPE has all the AI server momentum.

HP CEO Enrique Lores said commercial demand in its fiscal fourth quarter was solid, but consumers held back.

Here's a look at HP's Personal Systems fourth quarter results.

Lores said the company is betting that genAI features can boost PC sales. "Our expanded AI PC portfolio is now equipped with HP AI Companion, a bespoke application. The app uses generative AI to help analyze private files, create content or respond quickly to key tasks," he said.

HP Boost is a feature that allows data scientists to share GPUs remotely. Lores said that 15% of PC sales in the fourth quarter. HP's Personal Systems unit had revenue growth of 2% in the fourth quarter due to enterprise demand. Lores said:

"We saw continued pressure on commodity cost, which impacted operating profit. And we will continue to take actions on pricing and cost to mitigate this over time. We saw gains in worldwide PC market share year-over-year, particularly in high value categories, including commercial and consumer premium. We believe there is more opportunity here and we will continue to prioritize these categories."

HP remains upbeat about the AI PC upgrade cycle and higher average selling prices. Lores added that in three years, HP's personal systems volume will be 40% to 60% of sales.

"We continue to have an aged installed base that needs to be refreshed, which has been driving the growth that we have seen in Q4," said Lores. "The mix of AI PCs will continue to grow, which also is going to create a tailwind for the business."

Constellation Research analyst Holger Mueller said:

"HP Is practically standing still, keeping its position, potentially even going backwards when adjusting for inflation. PC markets have not recovered, and all eyes will now be on the AI PC carrying a strong Q4 with consumers – or not. It certainly has not spurred an upgrade flurry for enterprise PCs."

There are green shoots for the AI PC cycle. Best Buy said laptop sales grew 7% in the third quarter and consumers are showing interest in upgrading and replacing laptops.

Best Buy's Jason Bonfig, senior executive vice president of customer offerings and fulfillment, said:

"We're excited to what's going to happen in the future with AI. We think it's a phased approach. There'll be new features in AI across all the different platforms. And it's not just Microsoft, it's obviously Apple and Google are there as well. But right now, we do think the biggest thing that's driving is really that upgrade and replacement. And that will probably continue into next year as we think about the end of life support of Windows 10 that happens in October of 2025."

Just another year to go.

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CrowdStrike Q3 strong, puts outage in rear view mirror

CrowdStrike Q3 strong, puts outage in rear view mirror

CrowdStrike reported a better-than-expected third quarter results and said it retained 97% of customers as it moved past its July outage.

The company reported a third quarter net loss of $16.8 million, or 7 cents a share, on revenue of $1.01 billion, up 29% from a year ago. Non-GAAP earnings were 93 cents a share. The company delivered annual recurring revenue of $4.02 billion, up 27% from a year ago.

Wall Street was expecting CrowdStrike to report third quarter earnings of 81 cents a share on revenue of $983.03 million. Analysts leading up to the earnings were confident that the company has put its July outage behind it without a hit to customer retention. CrowdStrike recently said it would acquire Adaptive Security.

CrowdStrike’s report comes a week after Palo Alto Networks report, which was better than expected as the company indicated its ongoing platformization strategy was winning share. CrowdStrike has also been seen as a company that can benefit as enterprises consolidate vendors and platforms.

Module adoption rates for five or more modules was 66% in the third quarter.

As for the outlook, CrowdStrike projected fourth quarter revenue of $1.0287 billion to $1.035.4 billion with non-GAAP earnings of 84 cents a share to 86 cents a share. For fiscal 2025, CrowdStrike projected revenue of $3.923.8 billion to $3.930.5 billion. Non-GAAP earnings for the year will be $3.74 a share to $3.76 a share.

On a conference call with analysts, CrowdStrike CEO George Kurtz said Falcon Flex, the company's flexible licensing program launched a year ago, is resonating with customers:

"Our Falcon Flex subscription model is supercharging Falcon platform adoption. With CrowdStrike, cybersecurity consolidation is rapid and ROI is measurable. Falcon Flex is increasing both our share of wallet and enterprise real-estate, furthering CrowdStrike as cybersecurity' AI-native platform of record.

We closed more than 150 Falcon Flex transactions, with these customers representing more than $600 million in total deal value."

Kurtz added that Falcon Flex has increased the stakeholder conversations with the CFO most interested in the program as part of vendor consolidation efforts.

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Dell Technologies Q3 server and networking revenue surges in Q3, but PC business lags

Dell Technologies Q3 server and networking revenue surges in Q3, but PC business lags

Dell Technologies reported better-than-expected third quarter results and strong demand for its AI servers, but weak consumer PC sales.

The company reported third quarter net income of $1.127 billion, or $1.58 a share, on revenue of $24.37 billion, up 10% from a year ago. Non-GAAP earnings were $2.15 a share.

Dell was expected to report earnings of $2.06 a share on revenue of $24.72 billion. Leading up to the report, Wall Street analysts were betting that the company would be a big beneficiary of SuperMicro’s accounting issues along with HPE. Dell Technologies has also been moving to create modular bundles for AI factories based on Nvidia, AMD and others.

Jeff Clarke, chief operating officer, said that AI demand is showing “no signs of slowing down” and the company saw AI server orders demand of $3.6 billion in the third quarter. Dell Technologies pipeline in the quarte rwas up 50%. Dell’s infrastructure solutions group had operating income of $1.5 billion on revenue of $11.4 billion, up 34% from a year ago. Servers and networking revenue was up 58% and storage revenue was up 4% in the third quarter.

In prepared remarks, Clarke said:

"We continue to gain traction with Enterprise customers, large and small, with over 2,000 unique Enterprise customers since launch. Increasingly, Enterprises see the disruptive nature and the innovation opportunities with GenAI resulting in growing GenAI experimentation and proof of concepts."

Clarke added that Dell sees "profit pools" to surround AI servers including power management and distribution, cooling systems, networking gear, maintenance and services. 

According to Clarke, enterprises are consolidating data centers for power and efficiency and "freeing up valuable floor space and power that will support their AI infrastructure."

However, Dell said its client solutions group saw third quarter revenue of $12.1 billion, down 1% from a year ago. Commercial PC revenue was up 3% from a year ago to $10.1 billion. Consumer PC revenue fell 18% in the third quarter to $2 billion. Dell's focus is on commercial PC and workstations. 

He said enterprises are upgrading PCs, but "lining up their upgrade cycles with new AI PCs in the first half of next year." Clarke said enterprises are balancing their need to refresh while future proofing purchases. 

Consumer demand "continues to be challenged," but expects demand to pickup as Windows 10 nears end of life in 46 weeks.  

"Dell had a good quarter, largely because its data center revenue is now large enough that its growth can compensate for the stagnating client solutions group. The next quarter maybe the inflection point, when data center revenue will pass client solution group," said Constellation Research analyst Holger Mueller. 

Dell CFO Yvonne McGill said IT spending is "dynamic" in that some areas (AI servers) are surging and others (consumer PCs) are lagging. 

Dell projected fourth quarter revenue to be between $24 billion and $25 billion. Infrastructure revenue growth rate will be in the mid-20s range with the PC business revenue growth in the low single digit range. Non-GAAP fourth quarter earnings will be about $2.50 a share give or take 10 cents a share. 

For the year, Dell said revenue is expected to grow about 9% with non-GAAP earnings of $7.81 a share. 

Dell didn't provide an outlook for fiscal 2026, but McGill said:

"We expect multiple tailwinds going into next year, including more robust AI demand supported by our strong five quarter pipeline. There's also an aging install base in both PCs and Traditional servers that are primed for a refresh.

We expect ISG growth to be driven primarily by AI servers followed by Traditional servers and storage. We expect CSG to grow as enterprise customers refresh a large and aging install base."

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Workday names Enslin chief commercial officer, reports solid Q3

Workday names Enslin chief commercial officer, reports solid Q3

Workday said Rob Enslin, most recently CEO of UiPath, will become president and chief commercial officer. Workday also reported better-than-expected third quarter results.

Enslin will be stepping into a newly created role. Enslin, who is also an alum of Google Cloud and SAP, will be responsible for Workday's revenue growth, sales, partnerships and customer experience. Enslin will join Workday effective Dec. 2. He stepped down at UiPath in May.

Workday reported third quarter earnings of 72 cents a share, non-GAAP earnings of $1.89 a share, and revenue of $2.16 billion, up 15.8% from a year ago. Wall Street was expecting Workday to report third quarter non-GAAP earnings of $1.76 a share on revenue of $2.13 billion.

CEO Carl Eschenbach said Workday delivered "solid performance" and that "organizations are increasingly consolidating on the Workday platform to reduce total cost of ownership, simplify their operations, and our AI solutions."

As for the outlook, Workday said fourth quarter subscription revenue will be $2.025 billion, up 15% from a year ago. For fiscal 2025, Workday is projecting subscription revenue of $7.703 billion, up 17%.

Speaking on a conference call with analysts, Eschenbach said the company saw growth in most of its geographies and industries, but government and education stood out. He said 90% of wins in the quarter were full suite implementations. 

He added:

"AI is top of mind for every CEO right now, and they're all looking for the right partner to guide them through this transformation. Our customers know that an investment in Workday is an investment in AI, and we're seeing a ton of excitement and demand for our AI solutions. In Q3 alone, more than 30% of our customer expansions involved one or more AI solutions."

Eschenbach said that Workday Illuminate and its AI agents will drive growth going forward. 

Constellation Research's take

Constellation Research analyst Holger Mueller said:

"Workday had a good quarter beating the street on the top and bottom lines. Workday broke the $2 billion quarterly revenue mark – a key milestone, as it is on the way to $10 billion in revenue. The growth and good cost discipline helped Workday to grow 30 cents in EPS year over year. The addition of Rob Enslin should help Workday expanding its customer access, as he brings C-Suite relationships from his time at both SAP and Google. The pressure is on Carl Eschenbach and team is on the go-to-market side. On the product side, Workday will have to get going and make its AI strategy tangible, and show what difference it can make for customers' employees daily."

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OpenText Secure Cloud Platform Review, Designed for MSPs

OpenText Secure Cloud Platform Review, Designed for MSPs

Hear from Constellation analyst Chirag Mehta on the importance of cybersecurity platforms and post-breach resilience. Mehta explains that cybersecurity platforms, like the OpenText Secure Cloud Platform, create a common fabric with open APIs, allowing different security products to integrate and improve overall security posture without vendor lock-in. Learn more about the critical need for post-breach resilience (the ability for organizations to quickly resume business operations after a security incident). Most companies will experience a breach and having the financial resources to recover is essential.

To address this, OpenText has partnered with a cyber warranty provider to offer gap insurance for small and medium-sized businesses, helping them bridge the financial gap between a breach and traditional cyber insurance payouts. The OpenText Secure Cloud Platform gives MSPs a unified operational view across customers, enhancing visibility and streamlining security management. OpenText also plans to integrate the buying of cyber warranties directly into their platform, further consolidating security and billing for MSPs and their clients.

Listen to the full recap to learn more!

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BT150 Spotlight: Insight Global's DeWayne Griffin on HR, AI and Humans in the Loop

BT150 Spotlight: Insight Global's DeWayne Griffin on HR, AI and Humans in the Loop


DeWayne Griffin, Chief Digital and Information Officer at Insight Global, said artificial intelligence has a big role in human resources, staffing and recruitment, but you will need a human in the loop to assess soft skills and cultural fit.

I caught up with Griffin shortly after Constellation Research's Connected Enterprise conference where it was inducted into the 2025 BT150 class.

Here are the takeaways of my conversation with Griffin.

Multiple views of the business: Griffin leads Insight Global's internal technology organization and joined in June 2023 after a 22-year career at State Farm Insurance, but became familiar with the company as a board member in 2021 to help with digital transformation. Those roles gave Griffin a good view of the business and technology's role in it across multiple touchpoints in the hiring journey.

"Insight Global at its simplest form helps people find jobs. We have to really understand Fortune 1000 hiring needs and then match them with a wide field of candidates," said Griffin. "My job is to power that connection through the use of technology."

The role of data. Griffin said Insight Global is focused on the known data in job candidates and then there's data still exploring. "We are still going through the digitization of various parts of our business to understand insights and meaning to help us deliver our services at a higher level," said Griffin. "Data is the anchor of our business and it starts with our candidate-consultant population. We have about 30,000 consultants who trust us to help put them to work. We have a rich pool of data from understanding that population as well as data from our 20-year history to help match."

Job demand. Insight Global provides staff and professional services and a core part of the business is in the technology sector. "It has been a difficult market over the past few years and the market has contracted," said Griffin. "If there's AI connected to a role, there's high demand. Other roles are data roles and data science roles. Engineering roles are in high demand and so is cybersecurity."

Griffin added that Insight Gobal also has healthcare roles to fill, but the key is finding new roles as they come up. "There are different pockets of new roles and exploration that we're following the market to go after," he said.

Use of AI internally. Griffin said AI has taken over the conversation since he joined the company. "Where AI has made a difference for us is improving the richness of our data sets around candidate and consultants. We have used AI to help matching industry needs for skills against our pool of candidates and available consultants coming off engagements," said Griffin. "We're using AI, not generative AI per se, and machine learning for the predictive modeling. We've differentiated when we're helping align a candidate who has been interviewed and selected for an opportunity. We've modeled risks of competing offers, delays in hiring and behaviors of hiring managers."

Use of AI in the hiring process. Griffin said AI is already involved in the hiring process and Insight Global said there's value add of AI being used in applicant suitability, skills assessment and training. "There's also this nuance that AI has enhanced the confidence of value and efficiency in the hiring process, but it can't replace the human decision making," said Griffin. "We've seen the investments, but now it's about how AI and human decision-making intersects." 

Human in the loop. Griffin said the human in the loop in hiring revolves around the human interaction and behaviors around culture, fit and soft skills. "Hard skills that are on the resumes can be synthesized as can a one-way video interview, but there has to be a human interaction with the recruiter," said Griffin.

The tech stack. Griffin is heavily focused on infrastructure primarily in the cloud with some data centers for core corporate functions. He said Insight Global is modernizing its data estate to be in a position for AI use cases. Global Insights will buy software for common functions, but build for differentiation. "You have to have the ability to buy and build. I think you should buy and build," said Griffin. "If there's something that we think makes us special in how we deliver our services we build those things. Otherwise, we buy world-class software and integrate it with the flow of data."

Advice to college grads. Griffin said recent grads may want to think about contract and temp work. "When we start our careers we want experiences and you can get that through contract work that can get you professional service engagement, scrum teams and other skills," said Griffin. "It's all about staying sharp with your skills--technical and soft skills. What gets lost in this world of digital interactions is soft skills and in-person interactions. Add those soft skills to your repertoire."

2025 plans. "I'm really focusing on the journey of our customers and anticipating processes and the job posture where there is economic uncertainty," said Griffin. "That uncertainty is going to require some agility for us to help meet those core skills in demand. We will be using AI in more advanced ways, take advantage of our cloud services and building out our overall enterprise data strategy. A big part of our innovation agenda is about chasing the growth opportunity."

BT150 interviews:

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Zoom reports strong Q3, adds contact center, Workvivo customers

Zoom reports strong Q3, adds contact center, Workvivo customers

Zoom Communications reported better-than-expected third quarter results and raised its fourth quarter outlook as the company grew its contact center customer base.

The company reported third quarter net income of $207.1 million, or 66 cents a share, on revenue of $1.177 billion, up 3.6% from a year ago. Non-GAAP earnings were $1.38 a share.

Wall Street was expecting Zoom to report third quarter earnings of $1.31 a share on revenue of $1.16 billion.

Speaking on an earnings conference call, Zoom CEO Eric Yuan said Zoom AI Companion monthly active users grew 59% sequentially. Zoom's Workvivo, which is benefiting from a Meta partnership, saw its customer base jump by 72%.

"Zoom Contact Center set a record with an over 20,000-seat deal in EMEA, and Workvivo secured its largest deal ever with a Fortune 10 company, showing our success in landing and expanding with global enterprises that recognize the promise of our integrated Workplace and Business Services platform," said Yuan.

Yuan added that the number of Zoom Contact Center customers topped 1,250, up 82% from a year ago. "Our Enterprise revenue grew approximately 6% year over year, reflecting a continued shift to Enterprise which now makes up 59% of our total revenue," said Yuan.

Constellation ShortList™ Unified Communications as a Service (UCaaS) | Constellation ShortList™ Contact Center Workforce Engagement Management (WEM)

As for the outlook, Zoom said its fourth quarter revenue will be between $1.175 billion and $1.18 billion with non-GAAP earnings of $1.29 a share to $1.30 a share. For fiscal 2025, Zoom revenue will be between $4.656 billion to $4.661 billion. Non-GAAP earnings for fiscal 2025 will be between $5.41 a share to $5.43 a share.

By the numbers:

  • Zoom said it had 3,995 customers contributing $100,000 in trailing 12 month revenue.
  • The company reported 192,400 enterprise customers.
  • Online churn in the third quarter was 2.7%.
  • Non-GAAP gross margin in the third quarter was 78.9%, down from 79.7% a year ago due to investments in AI.
  • The company authorized another $1.2 billion to buy back shares. Zoom said it had $2 billion to buy back shares with purchases expected to be complete by the end of fiscal 2026.

Constellation Research's take

Constellation Research analyst Holger Mueller said:

"Zoom continues its transformation from being the synchronous video platform – to an overall communications vendor. And we see why – growth is slow despite the substantial capability growth and widening the total addressable market for Zoom. The problem is the competition and commoditization of the synchronous communication. About 50% of Zoom's growth in net income is fueled more by the doubling of its ‘other income,' which grew from a quarter of operating income a year ago to now 50% of that measure. Zoom is doing the right thing, but it just needs to find ways to grow faster with its new offerings as its core business is being pressured. Next quarter will tell."

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Unlocking the Power of AI in Customer Experience: Lessons from the Five9 CX Summit

Unlocking the Power of AI in Customer Experience: Lessons from the Five9 CX Summit


At the recent Five9 CX Summit, Liz Miller sat down with #CX expert Nick Delis to discuss the evolution of #AI and customer experience. Here are some of the key takeaways...

🔑 2023 was the "year of failure" as companies experimented with AI, 2024 the "year of learning", and now 2025 is poised to be the "year of execution" - where we see tangible value from AI investments.
🤖 The key is balancing AI automation with empathy and human touch. AI can enhance agent performance and deflect simple queries, but empathy is critical for sensitive customer situations.
🌍 In regions like Latin America and Iberia, the human connection is highly valued. Successful CX strategies need to adapt to local cultural preferences while leveraging the power of technology.
💬 It's not just about the data and metrics - the emotional impact on both customers and agents is crucial. Small gestures can make a big difference.

Watch the full interview!

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AWS launches Quantum Embark program to jump start quantum computing deployments

AWS launches Quantum Embark program to jump start quantum computing deployments

Amazon Web Services launched a services unit to help customers adopt quantum computing. Combined with Amazon Braket, AWS is positioning itself to be a trusted neutral party in quantum computing much as it has done with generative AI.

The cloud giant launched Quantum Embark, an advisory program for customers to get ready for quantum computing. AWS also has Braket, a marketplace of quantum computing services.

AWS' announcement, which was outlined last week ahead of re:Invent, comes as hyperscalers are starting to talk up quantum computing more. In addition, quantum computing players are looking at hybrid applications with supercomputers. The quantum industry has pivoted to current use cases that can deliver value to enterprises. Quantum computing all in on hybrid HPC with classical computing

Quantum Embark includes advisory services that revolve around use case discovery, technical enablement and deep dives for target applications.

AWS cited early customers such as Westpac and Vanguard. Quantum Embark is available within the Amazon Braket console. The AWS spurred a surge in publicly traded quantum computing companies included on the Constellation Research Shortlists for quantum computing.

More: IonQ’s bet on commercial quantum computing working, acquires Quibitekk | IonQ's quantum computing bets: Quantum for LLM training, chemistry and enterprise use cases

 

Constellation Research analyst Holger Mueller said:

"In another sign of quick maturation of quantum computing, AWS launched its quantum evaluation / onboarding program. Cloud infrastructure vendors like AWS have a lot of interest in quantum, as it will be the first computing platform being almost exclusively accessed in the cloud for enterprises. There is a lot of cloud spend around quantum, from data, networking, data prep and error correction to just name a few. With the announcement AWS is positioning itself even more as a Switzerland that allows access to multiple quantum platforms through its Bracket program and easier onboarding and evaluation through Embark."

More quantum computing:

 
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