Parag Jain

As a CIO & CISO and 2025 BT150 honoree , I operationalize AI at enterprise scale to move beyond experimentation toward secure, measurable business impact. I have led high-stakes deployments including Microsoft Copilot , AI-driven CLM/CPQ transformations, and the integration of predictive analytics across revenue, operations, and finance.

My leadership extends to customer-facing innovation and service automation, including AI-powered engagement tools and Freshworks ITSM optimization. By merging innovation with rigorous discipline, I established an ISO 27001/SOC 2-aligned governance framework and a unified "Single Source of Truth." This ensures all AI initiatives are ethical, compliant, and data-driven, transforming IT into a strategic engine for predictive decision-making and operational excellence.