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September 01 2016 12:09 PM
Salesforce's Q2 Results: The Key Takeaways
Salesforce reported its second-quarter earnings this week and saw its stock plummet after the results missed analysts' expectations. But what's more important to most customers is ...
August 31 2016 08:08 AM
Call Center Tech Consolidates As Genesys Buys Interactive Intelligence for $1.4 Billion
Genesys is acquiring Interactive Intelligence Group in a $1.4 billion deal that continues a run of consolidation in the contact-center software industry. The goal now is growth thr...
August 31 2016 08:08 AM
SAP Launches BW/4HANA, a Next-Generation Data Warehouse
SAP has been dealing with questions over the future of its Business Warehouse product for years, and now has provided an answer with SAP BW/4HANA, a new data warehousing product th...
August 30 2016 02:08 PM
Twitter Courting Internet Stars with Generous Ad-Revenue Share: What It Means for CMOs
Twitter rolled out its video ad platform Amplify two years ago, but until now it has focused on cutting deals with publishers such as Sports Illustrated, MTV and BuzzFeed.This week...
Insights News
September 30, 2026
Caterpillar's AI autonomy efforts accelerate, but domain knowledge drives returns
Caterpillar said its autonomous equipment efforts are accelerating, but the company is focused on using its domain knowledge as the differentiation as it trains models.
Larry Dignan
Insights News
October 5, 2026
CarMax aims to advance AI and bridge digital and store experiences
CarMax is leveraging Auros, which can now add human intelligence to AI and digital experiences.
Larry Dignan
Insights News
September 30, 2026
How Capital One evaluates, governs its AI agents
Capital One walked through how it is evaluating and governing AI agents in production at scale. The company built its own system architecture to wrangle its agents.
Larry Dignan
Insights News
October 2, 2026
McDonald’s strategy bets on AI, digital capabilities
McDonald's laid out its three year roadmap with a plan called McDonald's Next that includes a heavy dose of AI, an $8.5 billion investment in improvements and 250 basis points of restaurant efficiencies.
Larry Dignan
Insights News
July 26, 2026
How UnitedHealth Group sets its AI stack, targets 1,000 use cases
UnitedHealth Group has more than 1,000 AI use cases in play, key technology partnerships and a solid governance framework. The bet: AI returns on individual use cases can add up to millions of dollars and ultimately billions of dollars that UnitedHealth's scale.
Larry Dignan
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