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August 08 2023 10:08 AM
Nvidia fleshes out generative AI vision from PC, workstation to cloud
Nvidia at Siggraph outlined an AI vision where developers will create, test and optimize generative AI models and large language models (LLMs) on a PC and workstation and then scal...
August 07 2023 02:08 PM
RingCentral launches RingCX, names new CEO
RingCX is a native platform that will include RingCentral's unified communications tools with contact center capabilities as well as generative AI.
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August 07 2023 01:08 PM
Five9 acquires Aceyus, aims to expand analytics, enterprise reach
According to Five9, Aceyus will provide its CX platform with contextual data across disparate systems. Aceyus integration catalog will also boost Five9's data lake.
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August 07 2023 10:08 AM
Zoom's customer data terms for training AI may be just the beginning
Zoom updated its terms of service to give the platform the right to use some customer data for training its AI models. Here are a few thoughts on what's next.
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Insights News
September 30, 2026
Caterpillar's AI autonomy efforts accelerate, but domain knowledge drives returns
Caterpillar said its autonomous equipment efforts are accelerating, but the company is focused on using its domain knowledge as the differentiation as it trains models.
Larry Dignan
Insights News
October 5, 2026
CarMax aims to advance AI and bridge digital and store experiences
CarMax is leveraging Auros, which can now add human intelligence to AI and digital experiences.
Larry Dignan
Insights News
September 30, 2026
How Capital One evaluates, governs its AI agents
Capital One walked through how it is evaluating and governing AI agents in production at scale. The company built its own system architecture to wrangle its agents.
Larry Dignan
Insights News
October 2, 2026
McDonald’s strategy bets on AI, digital capabilities
McDonald's laid out its three year roadmap with a plan called McDonald's Next that includes a heavy dose of AI, an $8.5 billion investment in improvements and 250 basis points of restaurant efficiencies.
Larry Dignan
Insights News
July 26, 2026
How UnitedHealth Group sets its AI stack, targets 1,000 use cases
UnitedHealth Group has more than 1,000 AI use cases in play, key technology partnerships and a solid governance framework. The bet: AI returns on individual use cases can add up to millions of dollars and ultimately billions of dollars that UnitedHealth's scale.
Larry Dignan
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