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January 20 2025 06:01 AM
Delta Air Lines completes cloud migration with focus on AI and data-driven customer experience
Delta Air Lines has migrated most of its technology infrastructure to the cloud and is starting to leverage generative AI (GenAI) for personalized pricing, digital concierge servic...
January 17 2025 07:01 AM
ServiceNow acquires Cuein, aims to create AI agent feedback loop
ServiceNow said it will acquire Cuein, a startup that analyzes AI and human chat interactions. The company said the deal will accelerate its roadmap for ServiceNow AI Agents.
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January 17 2025 04:01 AM
Infosys sees 'good traction' with SAP S/4HANA migrations
Infosys CEO Salil Parekh said his company is seeing quot;good tractionquot; with enterprises moving to SAP S/4HANA as well as the use of generative AI as enterprises look for effic...
January 16 2025 12:01 PM
SentinelOne enables its Singularity Platform, Purple AI to ingest data from rival security vendors
SentinelOne said its Singularity Platform and Purple AI security analyst can now ingest data from third-party security offerings including Zscaler Zero Trust Exchange platform, Pal...
Insights News
September 30, 2026
Caterpillar's AI autonomy efforts accelerate, but domain knowledge drives returns
Caterpillar said its autonomous equipment efforts are accelerating, but the company is focused on using its domain knowledge as the differentiation as it trains models.
Larry Dignan
Insights News
October 5, 2026
CarMax aims to advance AI and bridge digital and store experiences
CarMax is leveraging Auros, which can now add human intelligence to AI and digital experiences.
Larry Dignan
Insights News
September 30, 2026
How Capital One evaluates, governs its AI agents
Capital One walked through how it is evaluating and governing AI agents in production at scale. The company built its own system architecture to wrangle its agents.
Larry Dignan
Insights News
October 2, 2026
McDonald’s strategy bets on AI, digital capabilities
McDonald's laid out its three year roadmap with a plan called McDonald's Next that includes a heavy dose of AI, an $8.5 billion investment in improvements and 250 basis points of restaurant efficiencies.
Larry Dignan
Insights News
July 26, 2026
How UnitedHealth Group sets its AI stack, targets 1,000 use cases
UnitedHealth Group has more than 1,000 AI use cases in play, key technology partnerships and a solid governance framework. The bet: AI returns on individual use cases can add up to millions of dollars and ultimately billions of dollars that UnitedHealth's scale.
Larry Dignan
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