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February 25 2025 05:02 AM
AX100 Spotlight: RentSpree's Michael Storey on the intersection of CX, AI and success metrics
For Michael Storey, Chief Experience Officer at RentSpree, customer experience (CX) is intertwined with processes that can be simplified, a bevy of user experience metrics and team...
February 24 2025 01:02 PM
Zoom lands enterprise, contact center, Workvivo customers amid mixed Q4, outlook
Zoom Video reported better-than-expected fourth quarter earnings as its enterprise revenue picked up. However, fourth quarter sales were below estimates and the outlook for the fis...
February 24 2025 09:02 AM
Salesforce, Google Cloud expand partnership: Here's what it means
Salesforce and Google Cloud have expanded a partnership that will bring Google's Gemini models to Agentforce, integrate Salesforce Service Cloud tightly with Google Customer Engage...
February 24 2025 08:02 AM
MongoDB picks up Voyage AI, aims to integrate model reranking
Voyage AI embeds and reranks models based on accuracy in retrieval augmented generation (RAG). MongoDB's bet is that these tools should be in the database layer to improve accuracy...
Insights News
September 30, 2026
Caterpillar's AI autonomy efforts accelerate, but domain knowledge drives returns
Caterpillar said its autonomous equipment efforts are accelerating, but the company is focused on using its domain knowledge as the differentiation as it trains models.
Larry Dignan
Insights News
October 5, 2026
CarMax aims to advance AI and bridge digital and store experiences
CarMax is leveraging Auros, which can now add human intelligence to AI and digital experiences.
Larry Dignan
Insights News
September 30, 2026
How Capital One evaluates, governs its AI agents
Capital One walked through how it is evaluating and governing AI agents in production at scale. The company built its own system architecture to wrangle its agents.
Larry Dignan
Insights News
October 2, 2026
McDonald’s strategy bets on AI, digital capabilities
McDonald's laid out its three year roadmap with a plan called McDonald's Next that includes a heavy dose of AI, an $8.5 billion investment in improvements and 250 basis points of restaurant efficiencies.
Larry Dignan
Insights News
July 26, 2026
How UnitedHealth Group sets its AI stack, targets 1,000 use cases
UnitedHealth Group has more than 1,000 AI use cases in play, key technology partnerships and a solid governance framework. The bet: AI returns on individual use cases can add up to millions of dollars and ultimately billions of dollars that UnitedHealth's scale.
Larry Dignan
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