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July 21 2025 01:07 PM
Verizon bets on AI experiences, Google Cloud to bring down churn
Verizon has rolled out AI customer experiences and is betting that the move will win accounts in a hotly contested wireless services market. The company announced a partnership wit...
July 20 2025 03:07 AM
The rise of good enough LLMs
Large language models (LLMs) have reached the phase where advances are incremental as they quickly become commodities. Simply put, it's the age of good enough LLMs where the innova...
July 17 2025 03:07 PM
Systems integrators look to AI agents as transformation, reinvention engine
Systems integrators and services companies are launching AI agents, releasing frameworks and trying to help enterprises build multi-agent systems. The big question is whether AI ag...
July 17 2025 12:07 PM
Delta starting to scale its AI-driven dynamic pricing system
Delta Air Lines is pricing about 3% of its domestic fares with an artificial intelligence system and plans to get to 20% by the end of 2025.
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Insights News
September 30, 2026
Caterpillar's AI autonomy efforts accelerate, but domain knowledge drives returns
Caterpillar said its autonomous equipment efforts are accelerating, but the company is focused on using its domain knowledge as the differentiation as it trains models.
Larry Dignan
Insights News
October 5, 2026
CarMax aims to advance AI and bridge digital and store experiences
CarMax is leveraging Auros, which can now add human intelligence to AI and digital experiences.
Larry Dignan
Insights News
September 30, 2026
How Capital One evaluates, governs its AI agents
Capital One walked through how it is evaluating and governing AI agents in production at scale. The company built its own system architecture to wrangle its agents.
Larry Dignan
Insights News
October 2, 2026
McDonald’s strategy bets on AI, digital capabilities
McDonald's laid out its three year roadmap with a plan called McDonald's Next that includes a heavy dose of AI, an $8.5 billion investment in improvements and 250 basis points of restaurant efficiencies.
Larry Dignan
Insights News
July 26, 2026
How UnitedHealth Group sets its AI stack, targets 1,000 use cases
UnitedHealth Group has more than 1,000 AI use cases in play, key technology partnerships and a solid governance framework. The bet: AI returns on individual use cases can add up to millions of dollars and ultimately billions of dollars that UnitedHealth's scale.
Larry Dignan
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