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September 30 2025 06:09 AM
For AI agents to work, focus on business outcomes, ROI not technology
The IT department is where agentic AI goes to die--or at least never make it out of proof of concept. Agentic AI needs to be driven by outcomes, returns and benefits to the busines...
September 30 2025 06:09 AM
ServiceNow launches AIx as AI becomes the platform UI
ServiceNow launched AI Experience (AIx), a multimodal interface that will serve as a user interface for the company's platform. Enterprise users will be able to access ServiceNow a...
September 29 2025 01:09 PM
Anthropic, Microsoft, OpenAI build out AI agent use cases
Large language model providers are rapidly building in agentic AI tools to handle tasks autonomously over time. Anthropic released Claude Sonnet 4.5, Microsoft sees Office as a way...
September 28 2025 03:09 AM
Enterprise AI: It's all about the proprietary data
Here's a look at a few scenes from the data and enterprise AI transformation front where thinking three- to five-years pays off big.
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Insights News
September 30, 2026
Caterpillar's AI autonomy efforts accelerate, but domain knowledge drives returns
Caterpillar said its autonomous equipment efforts are accelerating, but the company is focused on using its domain knowledge as the differentiation as it trains models.
Larry Dignan
Insights News
October 5, 2026
CarMax aims to advance AI and bridge digital and store experiences
CarMax is leveraging Auros, which can now add human intelligence to AI and digital experiences.
Larry Dignan
Insights News
September 30, 2026
How Capital One evaluates, governs its AI agents
Capital One walked through how it is evaluating and governing AI agents in production at scale. The company built its own system architecture to wrangle its agents.
Larry Dignan
Insights News
October 2, 2026
McDonald’s strategy bets on AI, digital capabilities
McDonald's laid out its three year roadmap with a plan called McDonald's Next that includes a heavy dose of AI, an $8.5 billion investment in improvements and 250 basis points of restaurant efficiencies.
Larry Dignan
Insights News
July 26, 2026
How UnitedHealth Group sets its AI stack, targets 1,000 use cases
UnitedHealth Group has more than 1,000 AI use cases in play, key technology partnerships and a solid governance framework. The bet: AI returns on individual use cases can add up to millions of dollars and ultimately billions of dollars that UnitedHealth's scale.
Larry Dignan
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