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Constellation Insights is the news and insights arm of Constellation Research — delivering timely, expert-led analysis on the future of technology, business transformation, AI, digital innovation, CX, and more.
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Editor in Chief Larry Dignan doesn't just report on trends; he defines them. From the future of Agentic AI to the ROI of humanoid robots, get the perspective others miss.
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Recent Insight News

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Insights News
October 21, 2026

Microsoft launches Contact Center Intelligence in public preview

Next-Generation Customer Experience
Microsoft launched Microsoft Contact Center Intelligence in public preview in a move that keeps existing systems in place, but adds an agentic AI layer that can add context to cust...
Larry Dignan
Insights News
October 20, 2026

Security at machine speed has its growing pains

Digital Safety, Privacy & Cybersecurity
CTO of the Department of the Navy Justin Fanelli, Vice Admiral (Ret.) Timothy James White, Chief of Texas Cyber Command, and Jamie Wolff, CIO of the National Nuclear Administration...
Larry Dignan
Insights News
October 20, 2026

Salesforce buys Braze for $5.66 billion

Next-Generation Customer Experience
Salesforce said it will buy customer engagement company Braze for $5.66 billion, or $47.50 a share in cash. ...
Larry Dignan